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Refunds & Cancellation Policy

 

CANCELLATIONS, EXCHANGES AND REFUNDS
1. Tickets

Tickets once sold cannot be exchanged, cancelled or refunded. Please make sure you check the time and location before you book your tickets. But we’d still advise you to read the terms and conditions for each event regarding exchange, refund and cancellation. If an event is cancelled or postponed and the organisers of the event agree on issuing a refund for the tickets, it is up to the organisers to contact you and process the refund.

DELIVERY
1. Tickets

Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket.

SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the ticket counter to get a physical ticket.

In case of physical tickets, we will deliver them to your address confirmed on the website.

In all of the above options, you will need to produce the credit or debit card used to purchase the tickets for picking up the tickets at the venue. If the card user is not picking up the tickets herself/himself, an authorisation with the photocopy of this card signed by the cardholder needs to be produced. The signature on the card will be matched against the one used for authorisation.